We will not investigate this complaint about the Council’s handling of Mr X’s Freedom Pass and Blue Badge applications. This is because there is not enough evidence of fault, in how the Council considered the matter, to justify investigating. Also, further investigation would not lead to a different outcome.
Source · LGO (Local Government & Social Care Ombudsman)
London Borough of Hounslow
LGO (Local Government & Social Care Ombudsman)
Other
Reference 25-027-478
Sector Adult Care Services
Category Transport
Decided 21 May 2026
View London Borough of Hounslow scorecard
Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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