We will not investigate this complaint about the Council’s failure to properly consider a complaint about the suitability of accommodation. This is because the Council has agreed to conclude its complaint handling in line with our recommendations and an investigation by us at this stage would not be proportionate.
Source · LGO (Local Government & Social Care Ombudsman)
Westminster City Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-027-208
Sector Housing
Category Homelessness
Decided 22 July 2026
View Westminster Council scorecard
Original decision on the LGO (Local Government & Social Care Ombudsman) website ↗
Publisher summary
Full decision text is not available in the index.
Read on the LGO (Local Government & Social Care Ombudsman) website