We will not investigate Mr X’s complaint that the Council ignored a letter from his social worker and threatened to cancel his Freedom Pass. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
Source · LGO (Local Government & Social Care Ombudsman)
London Borough of Harrow
LGO (Local Government & Social Care Ombudsman)
Other
Reference 25-026-177
Sector Transport And Highways
Category Public Transport
Decided 23 July 2026
View Harrow Council scorecard
Original decision on the LGO (Local Government & Social Care Ombudsman) website ↗
Publisher summary
Full decision text is not available in the index.
Read on the LGO (Local Government & Social Care Ombudsman) website