We will not investigate this complaint about the Council’s handling of Ms X’s council tax support and discretionary hardship claim. This is because there is not enough evidence of fault to justify investigation. And it was reasonable to expect her to appeal to a tribunal.
Source · LGO (Local Government & Social Care Ombudsman)
Cheltenham Borough Council
LGO (Local Government & Social Care Ombudsman)
Other
Reference 25-025-918
Sector Benefits And Tax
Category Council Tax Support
Decided 21 June 2026
View Cheltenham Borough Council scorecard
Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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