The Council was at fault for a four month delay in considering Miss X’s complaint at stage two of the statutory complaints procedure. The Council has agreed to apologise and make a payment to remedy the distress, frustration and uncertainty this caused.
Source · LGO (Local Government & Social Care Ombudsman)
Shropshire Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-025-578
Sector Children S Care Services
Category Other
Decided 17 May 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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