Coventry City Council

The Ombudsman's final decision

Summary: We will not investigate this complaint about the Council’s management of Miss X’s homelessness application and temporary accommodation. This is because there is no worthwhile outcome achievable by an investigation.

The complaint

Miss X complains the Council told her she had no right to a review regarding its decision not to accommodate her, she would have to leave her temporary accommodation at the end of February 2026 and she has nowhere to go. Miss X requests the Council to accept her review.

The Ombudsman’s role and powers

We investigate complaints about ‘maladministration’ and ‘service failure’, which we call ‘fault’. We must also consider whether any fault has had an adverse impact on the person making the complaint, which we call ‘injustice’. We provide a free service but must use public money carefully. We do not start or continue an investigation if we decide: any fault has not caused injustice to the person who complained, or further investigation would not lead to a different outcome, or there is no worthwhile outcome achievable by our investigation.

(Local Government Act 1974, section 24A(6), as amended, section 34(B))

How I considered this complaint

I considered information provided by the complainant and the Council.

I considered the Ombudsman’s Assessment Code.

My assessment

We will not investigate this complaint because the Council accepted the review and has completed it. There is no evidence of injustice because Miss X was accommodated by the Council throughout the entirety of the review period. There is no worthwhile outcome that can be achieved from an investigation by the Ombudsman.

Final decision

We will not investigate Miss X’s complaint because there is no worthwhile outcome achievable by an investigation.

Investigator's decision on behalf of the Ombudsman