We have decided not to investigate this complaint about the Council’s handling of a payment of a Penalty Charge Notice. The Council has upheld the complaint and has agreed to remedy the complainant’s injustice by apologising and refunding the charge. Further investigation by us would therefore not be proportionate.
Source · LGO (Local Government & Social Care Ombudsman)
Manchester City Council
LGO (Local Government & Social Care Ombudsman)
Other
Reference 25-024-802
Sector Transport And Highways
Category Parking And Other Penalties
Decided 18 May 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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