Source · LGO (Local Government & Social Care Ombudsman)

Sunderland City Council

LGO (Local Government & Social Care Ombudsman) Upheld Reference 25-024-322 Sector Environment And Regulation Category Refuse And Recycling Decided 22 July 2026

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Original decision on the LGO (Local Government & Social Care Ombudsman) website ↗

Publisher summary

We upheld Ms X’s complaint about the Council’s waste collection service, poor communication and failure to follow its complaints process. The Council agreed to resolve the complaint by apologising, making a symbolic payment of £150 to acknowledge the injustice caused to Ms X, and taking action to improve its services.

Full decision text is not available in the index.

Read on the LGO (Local Government & Social Care Ombudsman) website

Other decisions involving Sunderland City Council

Reference	Date	Summary	Outcome
25-019-804	—		Other
25-023-183	15 Jul 2026	We will not investigate Miss X’s complaint the Council did not fully consider her eligible care needs. There is insufficient …	Other
25-024-329	08 Jul 2026	We will not investigate this complaint about the Council’s decision to issue Mr X a Community Protection Warning. This is …	Other
26-008-699	05 Jul 2026	We will not investigate Ms X’s complaint about damage caused to her property by a council-owned tree. Only the courts …	Other
25-022-356	21 Jun 2026	We will not investigate Miss X’s complaint about information included in a safeguarding report. This is because any injustice Miss …	Other

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