We will not investigate Miss X’s complaint about council tax recovery. This is because the Council has remedied the injustice caused by poor communication and delay during its complaints process. An investigation by the Ombudsman would not lead to a different outcome.
Source · LGO (Local Government & Social Care Ombudsman)
Welwyn Hatfield Borough Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-024-273
Sector Benefits And Tax
Category Council Tax Support
Decided 03 June 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
Other decisions involving Welwyn Hatfield Borough Council
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| 25-008-704 | — | Other | |
| 25-012-315 | — | Other | |
| 25-011-195 | — | Other | |
| 25-024-209 | — | Other | |
| 25-012-222 | 10 May 2026 | We cannot investigate this complaint about the Council’s handling of disrepair in Miss X’s council-rented home. We have no jurisdiction … | Other |