We will not investigate this complaint about the conduct of a bus driver working on Transport for London’s bus network. This is because Transport for London has taken suitable steps to raise the matter with the bus operator and we could not achieve significantly more for Mr X by investigating further.
Source · LGO (Local Government & Social Care Ombudsman)
Transport for London
LGO (Local Government & Social Care Ombudsman)
Other
Reference 25-024-170
Sector Transport And Highways
Category Public Transport
Decided 12 May 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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