We upheld Mr X’s complaint about the Council’s handling of his Care Act Assessment. The Council agreed to resolve the complaint early by paying Mr X a symbolic payment to acknowledge the injustice caused.
Source · LGO (Local Government & Social Care Ombudsman)
London Borough of Lewisham
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-023-715
Sector Adult Care Services
Category Assessment And Care Plan
Decided 27 July 2026
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Original decision on the LGO (Local Government & Social Care Ombudsman) website ↗
Publisher summary
Full decision text is not available in the index.
Read on the LGO (Local Government & Social Care Ombudsman) website