We found fault by the Council on Mr Y’s complaint about it failing to act on his reports while living in temporary accommodation. There were failures with the recording of some reports and reviews. The Council agreed to provide an apology and review its record keeping to make improvements.
Source · LGO (Local Government & Social Care Ombudsman)
Manchester City Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-023-655
Sector Housing
Category Homelessness
Decided 14 June 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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