We will not investigate this complaint about the Council’s failure to provide information and its poor complaint handling. It is reasonable to expect Ms X to complain to the Information Commissioner's Office if she believes the Council is withholding information. And we do not consider an apology for poor complaint handling to be a worthwhile outcome to an investigation.
Source · LGO (Local Government & Social Care Ombudsman)
Birmingham City Council
LGO (Local Government & Social Care Ombudsman)
Other
Reference 25-022-988
Sector Planning
Category Enforcement
Decided 03 June 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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