We have upheld Mr X’s complaint because the Council failed to escalate his complaint about its involvement with his children under the statutory procedure. The Council has now agreed to investigate his complaint under that procedure, providing a proportionate remedy for the injustice caused.
Source · LGO (Local Government & Social Care Ombudsman)
Cheshire West & Chester Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-022-659
Sector Children S Care Services
Category Child Protection
Decided 03 June 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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