We will not investigate Ms X’s complaint about a breakdown in her care after a support worker left at short notice. Investigation would be unlikely to lead to a significantly different outcome to that already achieved via the complaint to the agency on the Council’s behalf.
Source · LGO (Local Government & Social Care Ombudsman)
London Borough of Southwark
LGO (Local Government & Social Care Ombudsman)
Other
Reference 25-022-365
Sector Adult Care Services
Category Domiciliary Care
Decided 15 June 2026
View Southwark Council scorecard
Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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