We upheld part of Mrs X’s complaint about how the Council handled her child’s Education and Health Care Plan. The Council agreed to resolve the complaint early by paying Mrs X a symbolic payment to acknowledge the injustice caused. We will not investigate the remaining issues complained about as we are unlikely to find fault in relation to some of the issues and Mrs X has used her right to appeal.
Source · LGO (Local Government & Social Care Ombudsman)
Thurrock Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-021-081
Sector Education
Category Special Educational Needs
Decided 23 June 2026
View Thurrock Council scorecard
Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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| Reference | Date | Summary | Outcome |
|---|---|---|---|
| 25-021-353 | — | Other | |
| 25-016-035 | — | Other | |
| 25-005-485 | — | Other | |
| 25-025-079 | — | Other | |
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