We will not investigate this complaint about the handling of Mrs Y’s Freedom Pass application because there is insufficient evidence of fault to warrant an investigation by the Ombudsman. Mrs Y has also not suffered significant personal injustice.
Source · LGO (Local Government & Social Care Ombudsman)
London Borough of Redbridge
LGO (Local Government & Social Care Ombudsman)
Other
Reference 25-020-981
Sector Transport And Highways
Category Public Transport
Decided 17 May 2026
View Redbridge Council scorecard
Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
Other decisions involving London Borough of Redbridge
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| 25-017-981 | — | Other | |
| 25-020-562 | — | Other | |
| 25-012-436 | — | Not Upheld | |
| 25-023-015 | — | Other | |
| 25-029-761 | — | Other |