Somerset Council

We upheld Mrs B’s complaints about the Council’s education service. The Council delayed issuing her daughter with an Education, Health and Care Plan and communicated poorly with Mrs B. It also failed to address C’s need for education when, over many months, her attendance at school fell and then stopped. These faults contributed to C losing education provision, which caused injustice to her. The Council has accepted these findings and agreed to take action to remedy the injustice and improve its service.