We will not investigate Mr and Mrs X’s complaint about the Council delaying providing them with information and advice about care and support services following assessments and subsequently, delaying arranging care and support. This is because the injustice they experienced is not significant enough to warrant an investigation.
Source · LGO (Local Government & Social Care Ombudsman)
Thurrock Council
LGO (Local Government & Social Care Ombudsman)
Other
Reference 25-020-883
Sector Adult Care Services
Category Assessment And Care Plan
Decided 10 May 2026
View Thurrock Council scorecard
Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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| Reference | Date | Summary | Outcome |
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