Mrs X complained about delays in the Council’s handling of her complaint through the children’s statutory complaint procedure. The Council was at fault. It did not follow statutory timescales when considering Mrs X’s complaint. This caused distress and frustration to Mrs X. The Council has agreed to apologise, make a symbolic payment, and progress stage three without further delay.
Source · LGO (Local Government & Social Care Ombudsman)
Birmingham City Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-020-152
Sector Children S Care Services
Category Other
Decided 08 June 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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