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Summary (the LGO's words)We will not investigate this complaint that the Council is liable for the loss of X’s property. This is because …
LGO (Local Government & Social Care Ombudsman) decision
Durham County Council
Decision date 13 September 2026
Reference 25-019-789
Outcome: Upheld
Sector: Environment and regulation
Category: Refuse and recycling
Body on this site: Durham County Council
Original decision on the LGO (Local Government & Social Care Ombudsman) website ↗ All LGO decisions
Decision summary
The full decision text is not held on this site. The original decision on the LGO (Local Government & Social Care Ombudsman) website is linked above.
Summary (the LGO's words, from its website)
Mr D says the Council has repeatedly failed to collect waste on scheduled days. I have found fault by the Council because it missed several collections causing Mr D avoidable time and trouble. The Council has agreed to pay Mr D redress and to contact him to check if the issue is now resolved.
From: LGO (Local Government & Social Care Ombudsman), decision 25-019-789, 13 September 2026