Source · LGO (Local Government & Social Care Ombudsman)

Solihull Metropolitan Borough Council

LGO (Local Government & Social Care Ombudsman) Other Reference 25-019-759 Sector Adult Care Services Category Residential Care Decided 13 July 2026

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Original decision on the LGO (Local Government & Social Care Ombudsman) website ↗

Publisher summary

We will not investigate this complaint about the Care Provider’s communication with the family of a person in its care. Any injustice caused to the family is not sufficient in itself to justify investigation by the Ombudsman.

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Read on the LGO (Local Government & Social Care Ombudsman) website

Other decisions involving Solihull Metropolitan Borough Council

Reference	Date	Summary	Outcome
25-024-779	22 Jul 2026	We will not investigate Mrs X’s complaints about domiciliary care provided to her relatives, Mr and Mrs Y. The injustice …	Other
26-006-775	21 Jul 2026	We will not investigate this complaint about how the Council handled a request for information. This is because there is …	Other
26-008-673	20 Jul 2026	We will not investigate this complaint about the Council’sfailure to act against the unauthorised placement of flags on public infrastructure. …	Other
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25-025-806	14 Jul 2026	We will not investigate Mr X’s complaint about the Council closing a road crossing. There is insufficient evidence of fault …	Other

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