There was fault in the way the Council considered Mr X’s application for post-16 transport and in how it applied its own policy to consider whether the expectation placed on parents to facilitate transport was ‘reasonably practical’. The Council has agreed to apologise, make a symbolic payment to recognise Mr X’s time and trouble, to take the decision again, and make service improvements. The complaint is upheld.
Source · LGO (Local Government & Social Care Ombudsman)
Leeds City Council
LGO (Local Government & Social Care Ombudsman)
Other
Reference 25-018-700
Sector Education
Category School Transport
Decided 17 May 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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