on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.
Category : Other Categories > Councillor conduct and standards Decision : Closed after initial enquiries Decision date : 13 Apr 2026 The complaint
My assessment
Final decision
The Ombudsman's final decision
Summary: We will not investigate Mr X’s complaint about how the Council dealt with his complaint about councillor conduct. There is insufficient evidence of fault to warrant an investigation.
The complaint
Mr X complains about the Council’s decision not to act following his complaint about councillor conduct. He says the decision is wrong, means councillors are not held accountable for their actions and that this undermines public trust. He wants the Council to re-consider its decision and investigate his concerns.
The Ombudsman’s role and powers
We investigate complaints about ‘maladministration’ and ‘service failure’, which we call ‘fault’. We must also consider whether any fault has had an adverse impact on the person making the complaint, which we call ‘injustice’. We provide a free service, but must use public money carefully. We do not start or continue an investigation if we decide there is not enough evidence of fault to justify investigating. (Local Government Act 1974, section 24A(6), as amended, section 34(B)) We consider whether there was fault in the way an organisation made its decision. If there was no fault in how the organisation made its decision, we cannot question the outcome. (Local Government Act 1974, section 34(3), as amended)
How I considered this complaint
I considered information provided by the complainant and the Council.
I considered the Ombudsman’s Assessment Code.
My assessment
Councils have a duty to designate a Monitoring Officer to ensure the lawfulness and fairness of authority decision making. The Monitoring Officer must ensure that the council, its officers and members maintain the highest standards of conduct. Each council has different rules for dealing with complaints about code of conduct breaches.
The Ombudsman does not provide an appeal against the Monitoring Officer’s decisions. We are also unable to investigate or comment on the actions of the councillor complained about. Where a decision has been made in line with the correct procedure, taking account of the relevant evidence, the Ombudsman will generally not criticise the decision, even if the complainant does not agree with it.
In this case, I am satisfied the Monitoring Officer appropriately considered the matter before deciding not to take further action. The Monitoring Officer considered Mr X’s concerns and the evidence he provided and explained why they did not consider the complaint should be investigated.
I understand Mr X disagrees with the Monitoring Officer’s decision. But the Monitoring Officer was entitled to use their professional judgement to decide the complaint should not be formally investigated. As the Monitoring Officer properly considered Mr X’s concerns, it is unlikely an investigation would find fault.
Final decision
We will not investigate Mr X’s complaint because there is insufficient evidence of fault to justify an investigation.
Investigator's decision on behalf of the Ombudsman