Source · LGO (Local Government & Social Care Ombudsman)

London Borough of Tower Hamlets

LGO (Local Government & Social Care Ombudsman) Upheld Reference 25-018-172 Sector Housing Category Allocations Decided 20 July 2026

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Original decision on the LGO (Local Government & Social Care Ombudsman) website ↗

Publisher summary

Mrs C complained about the way the Council in respect of her housing application, dealt with her request for a medical assessment and her request for a direct offer of accommodation. We found fault in the Council’s actions. It has agreed to apologise to Mrs C, make a symbolic payment and improve its procedures for the future.

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Read on the LGO (Local Government & Social Care Ombudsman) website

Other decisions involving London Borough of Tower Hamlets

Reference	Date	Summary	Outcome
25-016-441	28 Jul 2026	The Council was not at fault for how it considered Ms X’s reasonable adjustments or how it carried out a …	Not Upheld
25-027-355	28 Jul 2026	Ms C complains the London Borough of Tower Hamlets and NHS North East London ICB failed to pay her daughter’s, …	Upheld
26-011-281	26 Jul 2026	We will not investigate this complaint about a Penalty Charge Notice for a parking contravention. Any injustice Mr X experienced …	Other
26-008-908	19 Jul 2026	We will not investigate this complaint about the Council’s decisions relating to a housing application. This is because the matters …	Other
25-027-062	16 Jul 2026	We will not investigate Miss X’s complaint about how the Council handled her case when she was fleeing domestic abuse. …	Other

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