The Council was at fault in how it responded to Miss X’s homelessness. It delayed acting until Miss X was evicted and failed to consider what it should to do to protect her belongings. The faults caused Miss X avoidable upset, distress and uncertainty. To remedy Miss X’s injustice, the Council should apologise and make a symbolic payment. It should also take action to prevent similar fault in future. The Council was not at fault in how it decided what care and support Miss X needed.
Source · LGO (Local Government & Social Care Ombudsman)
London Borough of Hounslow
LGO (Local Government & Social Care Ombudsman)
Not Upheld
Reference 25-017-546
Sector Adult Care Services
Category Domiciliary Care
Decided 19 May 2026
View London Borough of Hounslow scorecard
Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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| 25-006-657 | — | Upheld | |
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