We will not investigate Mr X’s complaint about the Council’s handling of his social care account and poor complaint handling, including the absence of any reasonable adjustments during its complaint investigation. A further investigation is unlikely to achieve anything worthwhile.
Source · LGO (Local Government & Social Care Ombudsman)
Norfolk County Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-017-527
Sector Adult Care Services
Category Charging
Decided 20 May 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
Other decisions involving Norfolk County Council
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| 25-014-540 | — | Other | |
| 25-010-529 | — | Upheld | |
| 25-012-992 | — | Other | |
| 25-004-192 | — | Upheld | |
| 25-025-014 | — | Other |