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LGO (Local Government & Social Care Ombudsman) decision

Royal Borough of Kensington & Chelsea

Decision date 14 September 2026 Reference 25-017-407 Outcome: Upheld Sector: Housing Category: Homelessness Body on this site: Royal Borough of Kensington and Chelsea

Original decision on the LGO (Local Government & Social Care Ombudsman) website ↗ All LGO decisions

Decision summary

The full decision text is not held on this site. The original decision on the LGO (Local Government & Social Care Ombudsman) website is linked above.

Summary (the LGO's words, from its website)

Ms X complained the Council delayed carrying out a review of the suitability of her temporary accommodation and left her and her daughter in unsafe and unsuitable accommodation. We find the Council at fault for taking too long to make a new temporary accommodation suitability decision. This caused significant injustice to Ms X in the form of uncertainty, frustration and delayed appeal rights. The Council agreed to apologise and make a symbolic payment to remedy the injustice.

From: LGO (Local Government & Social Care Ombudsman), decision 25-017-407, 14 September 2026