Mr X complained about the Council’s handling of both a planning application for development near his home and his complaint about the matter. We found the Council failed to properly consider the impact of the development on Mr X’s home and avoidably delayed dealing with his complaint. The Council agreed to make a symbolic payment to Mr X in recognition of his avoidable distress, time and trouble caused by fault in both its planning decision making and complaint handling.
Source · LGO (Local Government & Social Care Ombudsman)
Dorset Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-017-389
Sector Planning
Category Planning Applications
Decided 23 June 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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