London Borough of Tower Hamlets

We will not investigate Ms X’s complaint about the Council’s handling of her children’s case since 2020 and the content of its assessments since 2022. The Council has already investigated and responded to Ms X’s concerns under all three stages of the statutory complaint procedure. It has apologised and taken action to improve as a result of the faults identified. We could not add to the Council’s responses or achieve anything more. We cannot investigate other elements of Ms X’s complaints because either the law prevents us or another body is better placed to consider them.