Medway Council

Miss X complains the Council delayed in issuing her child, Y’s, Education, Health and Care Plan. Miss X also says the Council gave incorrect information about whether consultations had been sent out or responses received. Miss X says this caused her distress and for Y’s education to be affected. We have found fault in the Councils actions for failing to issue Y’s Education, Health and Care Plan within statutory timescales. The Council has agreed to write to Ms X to apologise, pay her a symbolic payment and complete a service improvement.