London Borough of Lewisham

We will not investigate this complaint about the Council’s failure to compensate her for mould damage to her property in her temporary accommodation in. It is reasonable for Miss X to make a claim against the Council’s insurance for her losses. We will not exercise discretion to consider the Council’s responses to her reports of disrepair because his complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.