Source · LGO (Local Government & Social Care Ombudsman)

West Berkshire Council

LGO (Local Government & Social Care Ombudsman) Other Reference 25-016-076 Sector Planning Category Other Decided 04 March 2026

View West Berkshire Council scorecard

Full decision

The Ombudsman's final decision

Summary: We cannot investigate this complaint about the actions of a Council officer. This is because the complainant is a Councillor acting in her capacity as such. We are legally prevented from investigating this complaint.

The complaint

The complainant is a Councillor. They said a Council officer provided confusing and contradictory advice to a committee of Councillors on which they serve.

The Ombudsman’s role and powers

The Local Government Act 1974 sets out our powers but also imposes restrictions on what we can investigate.

We can only accept complaints from members of the public who claim to have suffered injustice, or from their authorised representative. This means we cannot accept complaints from councillors complaining on behalf of their council because they are not doing so as a member of the public. (Local Government Act 1974, section 26A, as amended)

How I considered this complaint

I considered information provided by the complainant.

I considered the Ombudsman’s Assessment Code.

Final decision

We cannot investigate this complaint because we are legally prevented from investigating complaints by Councillors acting in their official capacity.

Investigator's decision on behalf of the Ombudsman

View original on LGO (Local Governme… website

Other decisions involving West Berkshire Council

Reference Date Summary Outcome
25-019-299 Other
25-013-562 Other
25-013-752 Other
25-020-790 15 Jun 2026 We will not investigate this complaint about a delay in the Council’s response to an enquiry made by Mr X’s … Other
25-023-494 03 Jun 2026 We will not investigate this complaint about the Council’s delay recovering a housing benefit overpayment. This is because there is … Other
View all decisions for this organisation