We will not investigate Ms X’s complaint against the Council decision to end their relief duty and close her homelessness referral. This is because it is unlikely that an investigation would achieve the outcome she wants. Ms X had statutory review and appeal rights, and it was reasonable for her to use the procedure to challenge this decision.
Source · LGO (Local Government & Social Care Ombudsman)
London Borough of Tower Hamlets
LGO (Local Government & Social Care Ombudsman)
Other
Reference 25-015-752
Sector Housing
Category Homelessness
Decided 08 June 2026
View London Borough of Tower Hamlets scorecard
Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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| 25-003-197 | — | Upheld | |
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