Mrs X complained that the Council moved her daughter to a location without her consent under section 20 of the Children Act 1989. The Council was at fault for failing to consider her complaint properly under the statutory children's complaints procedure. The Council has agreed to investigate her complaint through the correct statutory process.
Source · LGO (Local Government & Social Care Ombudsman)
Sefton Metropolitan Borough Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-015-455
Sector Children S Care Services
Category Child Protection
Decided 11 June 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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