London Borough of Croydon

The Council was at fault for how it handled Mr X’s homelessness. The Council failed to properly consider and record whether it owed Mr X an interim housing duty. The Council also did not do enough to relieve Mr X’s homelessness and to enable it to determine if he was in priority need. The Council’s failure to issue a review decision on Mr X’s homelessness application within the statutory timescale was also fault. It was also at fault for its lack of communication, delayed complaint response and poor record keeping. The Council will issue the review decision and make a symbolic payment to Mr X