Miss X complained the Council has failed to complete the Education, Health and Care (EHC) needs assessment process and issue the final EHC Plan for her son, Y, within statutory timescales. There was fault by the Council. The Council has failed to issue Y’s final EHC Plan within statutory timescales and its communication was poor. As a result, Miss X has suffered distress, frustration, and a delayed right of appeal. The Council has agreed to make symbolic payments, and issue Y’s final EHC Plan.
Source · LGO (Local Government & Social Care Ombudsman)
Cambridgeshire County Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-015-179
Sector Education
Category Special Educational Needs
Decided 07 June 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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