Ms X complained on behalf of Mrs Y that the Council delayed providing Mrs Y with the correct size toilet after an Occupational Therapy assessment. She also said the Council communicated poorly and its contractors were rude. I have ended this investigation because there is insufficient evidence of fault or of significant injustice to Mrs Y. Further there is no worthwhile outcome achievable through investigation.
Source · LGO (Local Government & Social Care Ombudsman)
Bolton Metropolitan Borough Council
LGO (Local Government & Social Care Ombudsman)
Not Upheld
Reference 25-015-114
Sector Adult Care Services
Category Other
Decided 23 June 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
Other decisions involving Bolton Metropolitan Borough Council
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| 25-017-141 | — | Other | |
| 24-017-177 | — | Upheld | |
| 26-000-778 | — | Other | |
| 25-016-801 | — | Other | |
| 24-020-246 | — | Upheld |