Miss X complains the Council have sent her backdated council tax bills for a period the Council had miscalculated as not being owed. Miss X says the matter has caused her distress and financial hardship. We have found fault in the Councils actions for incorrectly closing Miss X’s account and for delayed complaints handling. The Council has agreed to write to Miss X to apologise, pay her a symbolic payment and agree an affordable repayment agreement and complete a service improvement.
Source · LGO (Local Government & Social Care Ombudsman)
London Borough of Tower Hamlets
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-014-908
Sector Benefits And Tax
Category Council Tax
Decided 18 June 2026
View London Borough of Tower Hamlets scorecard
Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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