We will not investigate this complaint about missed waste collections. This is because there is not enough injustice to justify our involvement, and we are satisfied with the actions the Council took in response to the complaint. It accepted service failure, explained the reasons and what it was doing to improve, and apologised for the impact.
Source · LGO (Local Government & Social Care Ombudsman)
Brighton & Hove City Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-014-815
Sector Environment And Regulation
Category Refuse And Recycling
Decided 12 February 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
Other decisions involving Brighton & Hove City Council
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| 25-001-967 | — | Upheld | |
| 25-006-144 | — | Other | |
| 24-022-390 | — | Not Upheld | |
| 25-006-228 | — | Upheld | |
| 25-004-438 | — | Upheld |