26-016-742
Summary (the LGO's words)We will not investigate Mrs X’s complaint about a Penalty Charge Notice for an alleged parking contravention. It is reasonable …
LGO (Local Government & Social Care Ombudsman) decision
London Borough of Harrow
Decision date 9 September 2026
Reference 25-014-562
Outcome: Upheld
Sector: Transport and highways
Category: Parking and other penalties
Body on this site: Harrow Council
Original decision on the LGO (Local Government & Social Care Ombudsman) website ↗ All LGO decisions
Decision summary
The full decision text is not held on this site. The original decision on the LGO (Local Government & Social Care Ombudsman) website is linked above.
Summary (the LGO's words, from its website)
Mr X complained about the way the Council handled penalty charges notices issued to his partner, who is the registered keeper of the vehicle he drives.The Council was at fault for failing to consider Mr X’s representations on behalf of Ms Y, and for failing to consider exercising discretion to review his later representations before instructing enforcement agents. The Council should apologise and provide Mr X a symbolic financial remedy in recognition of the impact this failing had on him.
From: LGO (Local Government & Social Care Ombudsman), decision 25-014-562, 9 September 2026