There is no fault on the part of the Council. The physiotherapy required by Mr X is a health need not an eligible social care need. The issues Mrs C experienced in July 2025 with her pre-paid card affected all users and were resolved at the time.
Source · LGO (Local Government & Social Care Ombudsman)
North Lincolnshire Council
LGO (Local Government & Social Care Ombudsman)
Not Upheld
Reference 25-014-387
Sector Adult Care Services
Category Direct Payments
Decided 18 June 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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| Reference | Date | Summary | Outcome |
|---|---|---|---|
| 25-021-395 | — | Other | |
| 25-017-211 | — | Other | |
| 25-020-469 | — | Other | |
| 25-000-609 | — | Not Upheld | |
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