Central Bedfordshire Council

We found fault on Mrs X’s complaint against the Council about it failing to issue her daughter an Education, Health and Care plan and carrying out the tribunal order, within statutory timescales. She complains about its poor communication. The Council failed to meet timescales and accepted communicating poorly with her. The Council agreed to send her a written apology, make a symbolic payment, carry out a review, and send reminders to relevant officers to ensure the fault found is not repeated.