There was fault by the Council, because of an administrative error by its contractor in pursuing a debt from the complainant, arising from a penalty charge notice, and because it did not properly deal with his complaint about this. The Council has agreed to apologise, and offer a financial remedy, for the anxiety and time and trouble it caused him.
Source · LGO (Local Government & Social Care Ombudsman)
London Borough of Havering
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-014-273
Sector Transport And Highways
Category Parking And Other Penalties
Decided 09 June 2026
View London Borough of Havering scorecard
Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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