Mrs X complained the Council failed to issue an amended Education, Health and Care (EHC) Plan for her son (Y), within statutory timescales following an annual review. We found, the Council delayed issuing Y’s final amended EHC Plan and its communication with Mrs X was also poor. The Council has already acknowledged fault but failed to remedy the injustice caused to Mrs X and Y. Mrs X suffered distress and uncertainty and Y also missed some provision. The Council has agreed to apologise and make a symbolic payment to remedy this injustice.
Source · LGO (Local Government & Social Care Ombudsman)
Dorset Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-014-148
Sector Education
Category Special Educational Needs
Decided 17 May 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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