We will not investigate Mrs X’s complaint about the Care Provider incorrectly charging her mother, Mrs Y. This is because there is not enough injustice to warrant an investigation and we would not be able to add to the Care Provider’s investigation.
Source · LGO (Local Government & Social Care Ombudsman)
Pilgrims’ Friend Society
LGO (Local Government & Social Care Ombudsman)
Other
Reference 25-013-975
Sector Adult Care Services
Category Residential Care
Decided 14 May 2026
Summary
Full decision text not yet fetched.
Read on the LGO (Local Government & Social Care Ombudsman) website
Other decisions involving Pilgrims’ Friend Society
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| 22-001-288 | 26 May 2022 | Summary: We will not investigate Mr & Mrs X’s complaint about Mrs Y’s jewellery going missing from the care provider’s … | Other |