London Borough of Islington

Mr X complained the Council wrongly stopped Mr Y using a direct payment managed account when his capital increased above £23,250. We upheld the complaint, finding the Council did not properly consider if Mr Y could keep the arrangement and continue using the account paying the full cost for his care. The resulting changes to Mr Y’s care caused distress and potentially increased his costs. We considered these impacts an injustice, and while the Council had provided a partial remedy to the complaint we recommended it take further action. The Council agreed to this and to learn lessons from this