Mr X complained the Council has failed to provide a replacement recycling bin and delayed considerably in providing a replacement household waste bin. We found the Council’s delays in providing replacement bins is fault. This fault caused Mr X inconvenience and frustration. The Council will apologise and make a payment to Mr X.
Source · LGO (Local Government & Social Care Ombudsman)
Birmingham City Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-013-754
Sector Environment And Regulation
Category Refuse And Recycling
Decided 21 June 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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