Ms X complains the Council delayed consulting with residential placements for her son. Ms X also says the Council failed to communicate with her effectively. We find fault with the annual review process and this caused Ms X uncertainty. The Council’s communication was inconsistent, and this caused Ms X distress. The Council has agreed to apologise and make a symbolic payment to remedy this injustice.
Source · LGO (Local Government & Social Care Ombudsman)
Essex County Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-013-699
Sector Education
Category Special Educational Needs
Decided 01 June 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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| Reference | Date | Summary | Outcome |
|---|---|---|---|
| 25-020-661 | — | Other | |
| 25-021-002 | — | Upheld | |
| 25-019-242 | — | Other | |
| 25-019-678 | — | Other | |
| 25-008-077 | — | Upheld |