Somerset Council

Mrs X complained about the Council’s poor handling of her high hedge concerns over a period of two years, which included delays to act on promises made in its complaints handling. The Council agreed it was at fault for causing delays and poor communication, and apologised. However, it has since failed to provide its remedy and progress her case. We found it had therefore continued to be at fault since November 2025. The Council agreed to apologise and make payments to Mrs X to acknowledge the frustration and uncertainty it caused her. It will also progress her case and carry out a service impr